Our latest version of ServicePattern now enables the contact center to define data forms for outbound campaign interaction handling. These forms can be pre-filled with data from third-party databases (via scenarios, and our scenario builder visual interface) and from calling lists, and can be used for new data entry during active interaction handling and/or after-call work.
The data collected via forms is stored in our database and is available for off-line processing. If a form is defined for a particular service or campaign, it will appear automatically on the agent desktop upon arrival of a corresponding interaction.