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Featured Partner Blog: Must Have Features for BPOs

Feb 17, 2017 8:00:00 AM

As consumer wants, expectations, buying behaviors and communication preferences evolve, companies are looking to their business process outsourcers (BPOs) to provide modern solutions to meet these demands. The age of call centers housed in...

2017 Contact Center Trends

Jan 30, 2017 6:00:00 AM

60% of consumers have higher expectations for customer service now than they did just one year ago, (Global State of Multichannel Customer Service Report) and the contact center is now being recognized as a true asset to companies instead of just...

How Far Can a Customer Service Chatbot Go?

Jan 13, 2017 6:00:00 AM

Getting a matching hair dye is not easy, so when I heard about Madison Reed at-home coloring kits I was genuinely interested to try it.

Keep Customer Conversations Rolling Along with SMS in Your Contact Center

Jan 10, 2017 6:00:00 AM

A few decades ago, when contact centers were relatively new and CRM systems were in their developmental stages, customer service agents only had a select number of ways to communicate with customers.

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